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TERMS AND CONDITIONS
Last Updated: 13th January 2023
These terms and conditions (“Terms”) govern the use of services made available on or through https://kallastechsolutions.in/ And/or the Kallas Insta Kleen Mobile App (collectively, the “Platform”, and together with the services made available on or through the “Platform”, and together with the services made available on or through the platform, the “Services”). These Terms also include our privacy policy Available at https://kallastechsolutions.in/privacy (“Privacy Policy”), and any guidelines, additional, or supplemental terms, policies, and disclaimers made available or issued by us from time to time (“Supplemental Terms”). The Privacy Policy and the Supplemental Terms form an integral part of these Terms. In the event of a Conflict between these Terms and the Supplemental Terms with respect to applicable Services, the Supplemental Terms will prevail.
The Terms constitute a binding and enforceable legal contract between Kallas Insta Kleen LLP. (a company incorporated under the Companies Act 2013 with its registered address at 49-18-22, KARUNYA APARTMENTS, LALITHA NAGAR, Akkayyapalem, Visakhapatnam, Andhra Pradesh-530016, and its principal place of business Temporarily at 30-15-153/A6, Second Floor, Pavan Enclave, Dabagardens, Visakhapatnam-530020. and its affiliates (“Kallas Insta Kleen’; “we”, “us”, or “our”), and you, a user of the Services, or any legal entity that books Premium Services (defined below) on behalf of end- Users (“you” or “Customer”). By using the Services, you represent and warrant that you Have full legal capacity and authority to agree to and bind yourself to these Terms.
By using the Services, you agree that you have read, understood, and are bound by, These Terms, as amended from time to time, and that you will comply with the requirements listed here. These Terms expressly supersede any prior written Agreements with you. If you do not agree to these Terms or comply with the requirements listed here, please do not use the Services.
1. SERVICES
(a) The Services include the provision of the Platform that enables you to arrange and schedule different (home/offices/or lunge areas) Doorstep services with independent third-party Service providers of those services (“Service Providers”). As a part of the Services, Kallas Insta Kleen facilitates the transfer of payments to Service Providers for the Services they render to you and collects payments on behalf of Kallas Insta Kleen Service Providers.
(b) The services rendered by Service Providers are referred to as “Premium Services” “Regular Services” and “Detailing Services” The term “Services” does not include Subscription Services. KALLAS INSTA KLEEN does not provide the subscription services and is not responsible for their provision. Service Providers are solely liable and responsible for the Subscription Services that they offer or otherwise provide Through the Platform. KALLAS INSTA KLEEN and its affiliates do not employ Service Providers, nor are Service Provider’s agents, contractors, or partners of KALLAS INSTA KLEEN or its Affiliates. Service Providers do not have the ability to bind or represent KALLAS INSTA KLEEN.
(c) The Platform is for your personal, commercial, and non-commercial uses unless otherwise Agreed upon in accordance with the terms of a separate agreement. Please Note that the Platform is intended for use only within India. You agree that in the Event you avail the Services or Subscription from a legal jurisdiction other than the territory of India, you will be deemed to have accepted the KALLAS INSTA KLEEN Terms and Conditions applicable to that jurisdiction.
(d) The Services are made available under various brands owned by or otherwise Licensed to KALLAS INSTA KLEEN and its affiliates.
(e) A key part of the Services is KALLAS INSTA KLEEN’s ability to send you text messages, electronic Mails, or WhatsApp messages, including in connection with your bookings, your Utilisation of the Services, or as a part of its promotional and marketing Strategies. While you may opt-out of receiving these text messages by Contacting KALLAS INSTA KLEEN at privacy@kallastechsolutions.in or through the in-Platform Settings, you agree and acknowledge that this may impact KALLAS INSTA KLEEN’s ability to provide the Services (or a part of the Services) to you
(f) (In certain instances, you may be required to furnish identification proof to avail of The Services or the Premium Services, and hereby agree to do so. A failure to comply with this request may result in your inability to use the Services or Premium Services
(g) KALLAS INSTA KLEEN WALLET:
(i) KALLAS INSTA KLEEN may, in its sole discretion, offer promotional codes that may be Redeemed for credits, offers, and subscriptions to other features or benefits related to the Services And/or Premium Services, subject to any additional terms that may apply to the Promotional code (“KALLAS INSTA KLEEN Wallet”),
(ii) You agree that 1. you shall use KALLAS INSTA KLEEN Wallet Amount Credits in a lawful manner, and only for the purposes specified by KALLAS INSTA KLEEN WALLET, 2. you shall not duplicate, sell or transfer the KALLAS INSTA KLEEN Wallet amount or codes in any manner (including by posting Kallas Insta Kleen codes on a public forum) unless you have KALLAS INSTA KLEEN’s express prior consent to do so, 3. KALLAS INSTA KLEEN Wallet Amount may be disabled by KALLAS INSTA KLEEN at any time for any reason without any liability to you, 4. KALLAS INSTA KLEEN Wallet Amounts are not valid for cash, and 5. not Transferable KALLAS INSTA KLEEN Wallet Amount may Expire prior to your use
(iii)KALLAS INSTA KLEEN may, at its sole discretion, provide only certain users with KALLAS INSTA KLEEN Wallet Amount That may result in different amounts charged for the same or similar Services obtained by other users
(iv) KALLAS INSTA KLEEN reserves the right to withhold or deduct Kallas Insta Kleen Wallet Amount credits or other features or Benefits obtained through the use of KALLAS INSTA KLEEN WALLET, by you or any other user, if KALLAS INSTA KLEEN reasonably determines or believes that the use or redemption of the KALLAS INSTA KLEEN WALLET AMOUNT was in error, fraudulent, illegal, or in violation of the applicable KALLAS INSTA KLEEN Wallet Amount terms or these Terms.
2. ACCOUNT CREATION
(a) To avail of the Services, you will be required to create an account on the Platform (“My Account”). For this Account, you may be required to furnish certain details, including but not limited to your phone number. To create an Account, you must be at least 18 years of age.
(b) You warrant that all information furnished in connection with your Account is and shall remain accurate and true. You agree to promptly update your details on the Platform in the event of any change to or modification of this information
(c) You are solely responsible for maintaining the security and confidentiality of your Account and agree to immediately notify us of any disclosure or unauthorized use of your Account or any other breach of security with respect to your Account
(d) You are liable and accountable for all activities that take place through your Account, including activities performed by persons other than you. We shall not be liable for any unauthorized access to your Account
(e) You agree to receive communications from us regarding (i) requests for payments, (ii) information about us and the Services, (iii) promotional offers and services from us and our third-party partners, and (iv) any other matter in relation to the Services.
3. USER CONTENT
(a) Our Platform may contain interactive features or services that allow users who have created an account with us to post, upload, publish, display, transmit, or submit comments, reviews, suggestions, feedback, ideas, or other content on or through the Platform (“User Content!)
(b) As part of the effective provision of the Services and quality control purposes we may request reviews from you about Service Providers and you agree and acknowledge that Service Providers may provide reviews about you to us. You must not knowingly provide false, inaccurate, or misleading information in respect of the reviews. Reviews will be used by us for quality control purposes and to determine whether Customers and Service Providers are appropriate users of the Platform. If we determine at our sole discretion that you are not an appropriate user, we reserve the right to cancel your registration and remove you from our Platform.
(c) You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable sub-licensable, and royalty-free license to (i) use, publish, display, store, host, transfer, process, communicate, distribute, make available, modify, adapt, translate, and create derivative works of, the User Content, for the functioning of, and in connection with, the Services and (ii) use User Content for the limited purposes of advertising and promoting the Services, or furnishing evidence before a court or authority of competent jurisdiction under applicable laws
(d) In connection with these Terms and the licenses granted under this clause, you hereby waive any claims arising out of any moral rights or other similar rights relating to the User Content
(e) You agree and acknowledge that KALLAS INSTA KLEEN may, without notice to you, remove, or otherwise restrict access to User Content that, in its sole discretion, violates these Terms.
4. CONSENT TO USE DATA
(a) You agree that we may, in accordance with our Privacy Policy, collect and use Your personal data. The Privacy Policy is available at https://kallastechsolutions.in/privacy-policy and it explains the categories of personal data that we collect or otherwise process about you and the manner in which we process such data.
(b) In addition to any consent you may provide pursuant to the Privacy Policy, you hereby consent to us sharing your information with our affiliates or other third-party service providers. We may use information and data pertaining to your use of the Services for the provision of the Services, analytics, trend identification, and purposes of statistics to further enhance the effectiveness and efficiency of our Services, and provision of beneficial schemes, new offers, and for experience enhancement.
(C) subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in Kallas Insta Kleen instances we shall have the right to share Kallas Insta Kleen data with relevant agencies or bodies
5. BOOKINGS
(a) Orders: The Platform permits you to request various Premium, Regular, and Detailing Services at a time of your choosing based on Instant or available slots. To make a booking, you should follow the instructions on the Platform and provide the necessary information. We use reasonable efforts to enable you to find a Service Professional who is able to provide that service at the requested time. If in the unlikely event, we cannot find a Service Professional for the specific timeslot, we will contact you to find an alternative time
(b) Confirmation: Once you place a request, we will provide confirmation of the booking via SMS, email, or push notification. Once your booking has been confirmed, you will be required to make the payment in accordance with these Terms or as indicated on the Platform. Once a Service Professional has been identified for the requested Service, you shall receive confirmation in App or via SMS, email, or a push notification
(c) Cancellations: Bookings that are canceled before confirmation on the Platform will not be charged. KALLAS INSTA KLEEN’s cancellation policy sets out applicable cancellation fees
(d) Substitution: In case of the unavailability of, or cancellation by a selected Service Professional, we will offer you a substitute of the Service Professional from among our registered Service Providers
6. PRICING, FEES, AND PAYMENT TERMS
(A) KALLAS INSTA KLEEN reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.
(B) Charges and Fees in respect of Services
(I) that you seek to avail through the Platform, you shall be required to pay the amount indicated at the time of booking as well as amounts towards (a) any additional Services you may avail, (b) out-of-pocket expenses incurred by the Service Professional, and (c) expenses arising out of the purchase of goods require or utilized for the performance of the Service (” Charges“). In addition, to the Charges payable to Service Providers, KALLAS INSTA KLEEN reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Service Professional (this fee is referred to as “Fees”). You acknowledge that the final bill you receive may include additional charges including without limitation, a safety fee, warranty fee, insurance fee, or Service Professional welfare fee.
(II) KALLAS INSTA KLEEN shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Services through credit cards, debit cards, net banking, wallets, UPI, or upon completion of the Service. We have the right to modify and otherwise restrict the modes of payment available to you. You acknowledge that certain payment methods Kallas Insta Kleen as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, in the event you pay through the method of ‘cash upon completion; you acknowledge that you will be required to pay both Charges and Fees to the Service Professional. cannot book service in the COD (cash on Delivery) Method.
(III) The Charges and Fees may be payable at the time of making a booking, or upon the completion of the Pro Service, as specified by KALLAS INSTA KLEEN.
(IV) For the avoidance of doubt, please note that the Charges are payable to Service Providers, and KALLAS INSTA KLEEN acts as a limited collection agent on behalf of Kallas Insta Kleen Service Providers to collect and transfer amounts due to them.
(V) Taxes: All Charges and Fees are inclusive of applicable taxes
(VI) KALLAS INSTA KLEEN reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.
(VII) Charges and Fees that you pay are final and non-refundable unless otherwise determined by KALLAS INSTA KLEEN or required by the applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a failure in the provision of the Services
(VIII) You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand, KALLAS INSTA KLEEN will use reasonable efforts to inform you of the Charges and Fees that may apply. However, by using the Premium Services or Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of Kallas Insta Kleen Charges or Fees
(C) Payment Processors:
We may use a third-party payment processor (“Payment Processor’) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processors in addition to these Terms. We shall not be liable for any error of the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor
(d) Cancellation; You may select to cancel your request for services from a Service Professional at any time prior to such Service Professional’s arrival, in which case you may be charged a cancellation fee in accordance with KALLAS INSTA KLEEN’s cancellation policy. KALLAS INSTA KLEEN reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee
(e) Subscriptions: KALLAS INSTA KLEEN may from time to time offer subscription packages (howsoever named) for monetary consideration. The packages shall provide Customers with additional benefits, which may include the ability to avail of discounted Premium Services. You agree that subscription packages (howsoever named) shall be subject to additional terms and conditions. You acknowledge that such subscription packages will be subject to additional terms and conditions that will be deemed to be an integral part of these Terms.
(f) KALLAS INSTA KLEEN does not designate any portion of your payment as a tip or gratuity to the Service Professional. Any representation by KALLAS INSTA KLEEN to the effect that tipping is *voluntary”, “not required”, and/or “included” in the payments you make for Pro Services is not intended to suggest that KALLAS INSTA KLEEN provides any additional payments to Service Providers. You understand and agree that while you are free to provide additional payment as a gratuity to any Service Professional who provides you with Premium Services, you are under no obligation to do so. Gratuities are voluntary
7. CUSTOMER CONDUCT
(a) Kallas Insta Kleen prohibits discrimination against Service Providers, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Premium Services based on any of these characteristics
(b) We request that you treat all Service Providers with courtesy and respect and that you provide them with a safe, clean, and appropriate location to perform the Premium Services. Service Providers shall be entitled to refuse to perform Premium Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner that is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Pro Services at our absolute discretion if you behave towards any Service Professional in a manner that is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful
(C) You agree that you will be liable for discriminating against Service Providers or for any failure, intentional or otherwise, to provide the Service Providers with a safe, clean, and appropriate location for them to perform the Premium Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Service Professional to perform the Premium Services or impact the Services Professional’s health, safety, or well-being, to KALLAS INSTA KLEEN and the Service Professional
(d) You agree that in the event a Service Professional behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to contact@kallasinstakleen.com at the earliest but in any event within 48 (forty-eight) hours of such incident
8. THIRD-PARTY SERVICES
(a) The Platform may include services, content, documents, and information owned by, licensed to, or otherwise made available by, a third party (” Third Party Services”) and contain links to Third Party Services. You understand and acknowledge that Third Party Services are the sole responsibility of the third party that created or provided them and that use of such Third-Party Services is solely at your own risk.
(b) We make no representations and exclude all warranties and liabilities arising out of or pertaining to such Third-Party Services, including their accuracy or completeness. Should you avail of a Third-Party Service, you shall be governed and bound by the terms and conditions and privacy policy of the third parties providing the Third-Party Services. Further, all intellectual property rights in and to Third Party Services are the property of the respective third parties.
9. YOUR RESPONSIBILITIES
(a) You represent and warrant that all information that you provide in relation to the Services and Premium Services is complete, true, and correct on the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services and/or the Premium Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.
(b) You shall extend all cooperation to us in our defense of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.
(C) In respect of the User Content, you represent and warrant that
(i) you own all intellectual property rights (or) have obtained all necessary permissions) to provide User Content and to grant the licenses under these Terms;
(ii) you are solely responsible for all activities that occur on or through your account on the Platform and all User Content;
(iii) the User Content does not and shall not violate any of your obligations or responsibilities under other agreements;
(iv) the User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary rights including the right of publicity or privacy of any person or entity;
(v) the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content;
(vi) the User Content does not and shall not violate any third-party rights; and
(vii) the User Content: (A) does not belong to any other person to which you do not have any right, (B) does not threaten the unity, integrity, defense security or sovereignty of India, friendly relations with foreign states, public order, cause incitement to the commission of any cognizable offense. (C) prevents investigation of any offense, or is insulting another nation, is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another’s privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libelous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (D) otherwise, offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Services
(D) You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not
(i) infringe any proprietary rights, including but not limited to copyrights patents, trademarks, or trade secrets of any party;
(ii)except as may be provided hereunder, copy, display, distribute, modify publish, reprove, store, transmit, post, translate, create any derivative works from, or license the Services;
(iii) use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, timebombs, keystroke loggers, spyware, adware, or ransomware any other harmful programs, or similar computer code, designed to adversely affect the operation of any computer software or hardware;
(iv)use any robot, spider, other automated devices, or manual process to monitor or copy the Services or any portion thereof
(v) engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;
(vi) use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities, or (C) in any manner inconsistent with these Terms;
(vii) decompile, reverse engineer, or disassemble the Services;
(viii) link to, mirror, or frame, any portion of all or any of the Services; or
(ix) violate applicable laws in any manner,
(E) You warrant that you shall not engage in any activity that interferes with or disrupts the Services
(F) You shall not attempt to gain unauthorized access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means
(H) You shall not directly or indirectly, in any capacity, solicit, attempt to influence engage, approach, or accept or encourage the solicitations or approach of, a Service Professional from whom you have availed Premium Services, to either terminate or otherwise cease their registration on or engagement with the Platform, or avail services the same as or similar to the Premium Services independently, without booking the Premium Services through your Account. You agree that this limitation is reasonable and fair and is necessary for the protection of the privacy and security of Service Providers and that this will not preclude you from obtaining services the same as or similar to the Pro Services through the Platform or other means. You further agree that any potential harm to Service Providers from the non-enforcement of this clause far outweighs any potential harm to you
10. OUR INTELLECTUAL PROPERTY
(A) All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to KALLAS INSTA KLEEN. Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable, and limited license to use the Services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by KALLAS INSTA KLEEN or KALLAS INSTA KLEEN’s licensors
(b) We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time (“Feedback’). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgment, prior consent, or any other form of restriction arising out of your intellectual property rights
(C) Except as expressly stated in these Terms, nothing in these Terms should be construed as conferring any right in or license to, our or any third party’s intellectual property rights.
11. TERM AND TERMINATION
(a) These Terms shall remain in effect unless terminated in accordance with the terms hereunder
(b) We may restrict, deactivate, or terminate your access to, or use of, the Services or any portion thereof, (i) immediately and at any point at our sole discretion, (A) if you violate or breach any of the obligations, responsibilities, or covenants under these Terms, (B) when you cease to become a user of our Services, (C) you do not, or are likely not to qualify under applicable law, or the standards and policies of KALLAS INSTA KLEEN or its affiliates, to access and use the Services, or (D) violate or breach the Community Guidelines, (ii) upon 30 (Thirty) days prior written notice to you, or (iii) immediately for any legitimate business, legal, or regulatory reason.
(c) You may terminate these Terms, at any time, for any reason by sending a notice to KALLAS INSTA KLEEN at privacytc@kallasinstakleen.com
(d) Upon termination of these Terms:
(i) The Account will expire;
(ii) The Services will “time-out; and
(iii) These Terms shall terminate, except for those clauses that are expressly, or by implication, intended to survive termination or expiry.
12. DISCLAIMERS AND WARRANTIES
(a) The Services are provided on an “as is” basis without warranty of any kind, express, implied, statutory, or otherwise, including without limitation the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, we make no warranty that the Services will meet your requirements or expectations.
(b) No advice or information, whether oral or written, obtained by you from us shall create any warranty that is not expressly stated in the Terms.
(c) While KALLAS INSTA KLEEN strives to provide accurate information about Premium Services and Charges, pricing errors may occur from time to time.
(d) You agree and acknowledge that we are merely a Platform that connects you with Service Providers, and we shall not be liable in any manner for any obligations that have not been explicitly stated in these Terms. We are not liable or responsible for the fulfillment of any bookings, for the performance of the Pro Services by any Service Professional, or for any acts or omissions of the Service Providers during their provision of the Premium Services including any damage they may cause to property. By booking Premium Services through the Platform, you are entering into a contract with the relevant Service Provider for the provision of those services, and we accept no responsibility or liability, nor do we make any warranty, representation, or guarantee in respect of the Service Professional’s performance under that contract.
(e) You agree and acknowledge that soliciting or receiving services from any Service Professional independently is solely at your own risk, and in such an event, you waive any rights that you may have under these Terms.
(f) We do not guarantee or warrant and we make no representation whatsoever regarding the reliability, quality, or suitability of the Service Providers
(g) You hereby accept full responsibility for any consequences that may arise from your use of the Services and Premium Services, and expressly agree and acknowledge that we shall have absolutely no liability in this regard.
(h) KALLAS INSTA KLEEN will maintain a complaints management framework and will manage this framework on behalf of Service Providers in a reasonable manner and in accordance with the non-excludable requirements of relevant applicable laws
(i) To the fullest extent permissible by law, we, our affiliates, and our related parties each disclaim eligibility for any loss or damage arising out of, or due to
(i) your use of, inability to use, or availability or unavailability of the Services or the Premium Services;
(ii) The occurrence or existence of any defect, interruption, or delays, in the operation or transmission of information to, from, or through the Services communications failure, theft, destruction, or unauthorized access to our records, programs, services, servers, or other infrastructure relating to the Services;
(iii) The failure of the Services to remain operational for any period of time; and
(iv) the loss of any User Content and any other data in connection with your use of the Services
(j) In no event shall KALLAS INSTA KLEEN, its officers, directors, and employees, or its contractor’s agents, licensors, partners, or suppliers, be liable to you for any direct, special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation, lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, including but not limited to any abuse or breach of data), even if KALLAS INSTA KLEEN or an authorized representative had been advised of the possibility of such damages, arising out of, or relating to (A) these Terms, (B) the Services or the Premium Services, and subscriptions (C) your use or inability to use the Services or the Pro Services, or Detailing Services or (D) any other interactions with another user of the Services.
(k) To the maximum extent permitted by law, our liability shall be limited to the amount of commission we receive in respect of a particular booking made on the Platform. In no event shall our total liability to you in connection with these Terms exceed INR 10,000 (Rupees Ten Thousand).
(L) Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit.
13. INDEMNITY
You shall indemnify, defend at our option, and hold us, our parent companies subsidiaries, affiliates, and our officers, employees, directors, agents, and representatives, harmless from and against any claim, demand, lawsuits, judicial proceeding, losses, liabilities, damages, and costs (including, without limitation, all damages, liabilities, settlements, and attorneys’ fees), due to or arising out of your access to the Services or Premium Services, use of the Services or Premium Services, violation of these Terms, or any violation of these Terms by any third party who may use your Account.
14. JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION
(a) These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in Visakhapatnam, Andhra Pradesh. shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services
(b) Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in Visakhapatnam, Andhra Pradesh. in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 (One) arbitrator appointed by KALLAS INSTA KLEEN LLP. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need-to-know basis, or to legal advisors unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute
15. GRIEVANCE REDRESSAL
(a) You may contact our designated Grievance Redressal Officer with any complaints or queries relating to the Services or these Terms through registered post or through email, details of which are provided below:
Name: Srinivasa Rao
Designation: Legal Advisor
Email Address: legal@kallasinstakleen.com
(b) We shall ensure that your complaint is resolved within timelines prescribed by applicable laws,
16. MISCELLANEOUS PROVISIONS
(a) Changes to Terms: The Terms are subject to revisions at any time, as determined by us, and all changes are effective immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically for any updates or changes. You will be deemed to have accepted the changes made to these Terms if you continue to use the Platform once it has been posted.
(b) Modification to the Services: We reserve the right at any time to add, modify, or discontinue, temporarily or permanently, the Services (or any part thereof), with or without cause. We shall not be liable for any such addition, modification suspension, or discontinuation of the Services.
(c) Severability: If any provision of these Terms is determined by any court or other competent authority to be unlawful or unenforceable, the other provisions of these Terms will continue to be in effect. If any unlawful or unenforceable provision would be lawful or enforceable if a part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).
(d) Assignment: You shall not license, sell, transfer, or assign your rights, obligations, or covenants under these Terms, or your Account in any manner without our prior written consent. We may grant or withhold this consent at our sole discretion subject to any conditions we deem appropriate. We may assign our rights to any of our affiliates, subsidiaries, parent companies, any successor in the interest of any business associated with the Services, or any third party without any prior notice to you.
(e) Notices: All notices, requests, demands, and determinations for us under these Terms (other than routine operational communications) shall be sent to: legal@kallasinstakleen.com
(g) Third _ Party_ Rights: No third party shall have any rights to enforce any terms contained herein
(h)Force Majeure: We shall have no liability to you if we are prevented from or delayed in performing our obligations, or from carrying on our business, by acts, events, omissions, or accidents beyond our reasonable control, including without limitation, strikes, failure of a utility service or telecommunications network, the act of God, war, riot, civil commotion, malicious damage, or compliance with any law or governmental order, rule, regulation, or direction.
